|Cindy and Rod Lusk show off the “mobile command center” for their new Prescott Valley business, Four Seasons Carpet Care.|
Trib Photo/Cheryl Hartz
Rod and Cindy Lusk thought they had retired from the carpet and upholstery cleaning business when they moved to Prescott Valley three years ago. But Rod missed it so much, they recently re-started the Four Seasons Carpet Care company they ran for 30 years in Eugene, Ore.
"I knew there was a reason we saved the shirts," he joked, before turning serious. "I really enjoy it. You almost become a hero because the customer sees you turn something (filthy) into something beautiful."
Rod said with their truck-mounted hot water extraction process, they can restore just about any carpet - even when it's neglected, dark and matted nearly beyond recognition - to like-new condition. And drying time is minimal.
"If done properly, carpet should always be dry within six to eight hours," he said, noting that monsoon season can change that somewhat.
The Lusks shut down their Oregon businesses, which included Cindy's adult foster home, to return to Rod's Prescott roots to care for his mother, who since has passed away.
"We were in the top five companies in Eugene; we had a strong reputation up there," Rod said of the city where Cindy grew up. "People trusted us enough to leave cash and blank checks on their kitchen counters."
One major client was the University of Oregon, where they cleaned 400,000 square feet of carpet.
"It took all summer to clean the dorms," Cindy said.
Rod noted the reason for the business' success.
"It's all about service," he said. "We're a real company with real values. We love our clients and we love to take care of their homes."
Rod was a certified master cleaner in Oregon, and plans to re-certify in Arizona. He's noticed more Arizona homes have combinations of tile and carpet than in Oregon.
"If they don't keep the tile clean, all the dirt goes right into the surface of the carpet," he said.
He can clean tile and upholstery, as well.
He said their equipment and cleaning products are the finest available. His Rotoback 360 machine hooks up to the truck mount, and the combination of machine and pressure hoses can restore a carpet's nap.
"It's important to have a clean indoor environment. It's healthier for breathing and also for a person's well-being," he said.
"Nothing is better than going home and everything is clean," Cindy added.
Rod keeps the equipment sparkling clean, too.
"You could eat off our equipment," he said, grinning.
"If you take good care of your equipment, you have far fewer breakdowns," Cindy said.
The couple's two grown children probably won't follow them into the carpet care business. Son, Josh, remains in Oregon, and daughter, Jessi, lives in Michigan.
Still, the family values of a mom and pop business are evident.
"What we want to bring back is real value and consistency - good service and people you can trust," Rod said, adding with a laugh, "And we're good people."
Because they run the business from their home and overhead is low, they can offer reasonable prices, Rod said, to reach people of all income levels.
"We know the economy has a way to go, and carpet cleaning still is somewhat of a luxury. We can offer an affordable price structure and still keep high quality service," he said.
Four Seasons Carpet Care is fully licensed, bonded and insured. The Lusks guarantee the "most thorough cleaning ever, or it's free."
For more information, call 928-759-7021.